Founders Club FAQs


Once you sign-up for the Premium Membership you should receive an email with the following information. It is posted here in case it get's caught in a SPAM filter or lost in transmission:

ANY PROBLEMS PLEASE EMAIL SYSTEM@NOVAMRADIO.COM

Thank you very much for your membership in On Second Thought Radio Network's Premium Service!

Username and Password Retrieval System!
By Username : By Email



How do I renew my my Founders Club Account?

If you already have a Nova M Founders Club account and you need to renew use the following link:

http://www.novamradio.com/renewal

If the above link does not work please cut and paste it into your browser's location bar.


I paid with PayPal how do I set up my username and password?

You should have already received an email from the subscription system asking you to create a username and password for access to the premium podcasts and archives.  In case you missed it, please click the following URL to create your unique username and password:

http://www.novamradio.com/setup

If the above link does not work please cut and paste it into your browser's location bar.

A few things to note; The email address requested by the password-setting page is the email address that PayPal has recorded for you. You should enter it exactly as it appears in PayPal, including any capitalization. The system uses this to find its record of your transaction. Also note that while you can enter anything you like for the username and password, you will have to match what you originally entered in terms of which letters are capitalized and any spaces whenever you are called upon to use them to authenticate your access to the premium features.


How do I cancel my PayPal subscription?

  1. Log into PayPal
  2. Click "History
  3. Select "Subscriptions" from the "Show:" drop-down box.
  4. You may need to select a longer timeframe from the "For:" drop-down box if you have had your account longer than a month. Try selecting "Past Year".
  5. Press submit.
  6. You should see an entry called "Subscription Creation". There will be a link in the "Status" column that tells you the status of the subscription. If it says "Active", click it.
  7. Click the button that says "Cancel Subscription" and follow the remainder of the steps.

That's it. You stop getting billed monthly for the subscription, but this will not end your access to the archives. You will have access until your current paid subscription expires.


Why can't I download podcasts with Juice?

Juice has a known bug that prevents it from working with password protected podcasts.

We have reported this to them on their support forum, almost a year ago, and they acknowledged the bug.

Since that time there has been no additional development on Juice.

The last revision was version 2.2 from 2005

Until they do a new release, and fix that outstanding bug, we recommend you use Apple's iTunes to fetch the podcast.  It works correctly.


How do I manually subscribe to podcasts, the iTunes link doesn't work for me?

Podcast subscription intructions;

On your iTunes, go to the "Advanced" menu, and select the "Subscribe to Podcast" item.

Enter one of the addresses below into the "Subscribe to Podcast" box that pops up, and hit the OK button.

Your new podcast should now be in the podcasts section of your iTunes, and should start downloading pretty much directly.

Addresses;

Mike Malloy -

http://www.novamnetwork.com/podcasts/malloy/malloy.xml - HQ with one segment for each hour
http://www.novamnetwork.com/podcasts/malloy/malloy-full.xml - HQ with the whole show in one file
http://www.novamnetwork.com/podcasts/malloy/malloy-lo.xml - Standard quality with the whole show in one file

Nancy Skinner -

http://www.novamnetwork.com/podcasts/skinner/skinner.xml - HQ with one segment for each hour
http://www.novamnetwork.com/podcasts/skinner/skinner-full.xml - HQ with the whole show in one file
http://www.novamnetwork.com/podcasts/skinner/skinner-lo.xml - Standard quality with the whole show in one file

Mike Newcomb -

http://www.novamnetwork.com/podcasts/newcomb/newcomb.xml - HQ with one segment for each hour
http://www.novamnetwork.com/podcasts/newcomb/newcomb-full.xml - HQ with the whole show in one file
http://www.novamnetwork.com/podcasts/newcomb/newcomb-lo.xml - Standard quality with the whole show in one file


How do I use your podcasts with my Zune? The Zune software will not download them.

The Zune software appears to have no way to deal with a truly password-protected podcast.

However, if you install Apple's free iTunes application, and use that to fetch the podcasts, the Zune software will find that podcast and be able to download it to your device.


Can I listen to Nova M's live streaming from my iPhone?

YES, you can. From Apple's App Store, you need to purchase Null River's "Tuner Internet Radio" application and install it on your iPhone. (It also works on the iPod Touch when you are in a WiFi zone.) Then to find Nova M, run Tuner, hit the search button, and enter "Nova-m" (without the quote marks) and hit Search. You should get a result with 1480 KPHX, our flagship station, listed in it. Hit that line and it will start playing! To bookmark it, so you will not have to search for it each time, now touch the little book icon at the upper right corner of the screen, and answer the dialog that then pops up. Enjoy listening to us on your iPhone, and please tell your friends about us!


I didn't sign up, or I've canceled. How do I get iTunes to stop asking me to login.

If you do not wish to become a paid subscriber at this time, and want to clear the podcast from your system, here are the directions;

1. Disconnect your computer from the internet. You may do this by unplugging the network cable from the computer, or by switching off your cable modem or DSL modem.

2. If the iTunes is running and the password dialog is up you can click cancel and, without the internet connection it will not re-appear. If iTunes is NOT running, run it now.

3. Go to the podcast panel of iTunes and delete the Mike Malloy podcast or the Randi Rhodes podcast, or both if both are there.

4. Reconnect to the Internet by undoing what you did in step one.

We're sorry that is a hassle; Apple have fixed this in the most current version of iTunes on the Mac and we hope they do so for the PC in the near future, but it is a bug with their program.

If you still have problems, email system@novamradio.com and we will help you get it resolved.


How do I cancel my account?

CLICK HERE, and fill out the form that will be displayed.